DELIVERY & RETURNS
WORLDWIDE SHIPPING - Deliveries to UK mainland and international addresses will be dispatched within 2-3 working days for stock items and shipping with the UK will usually take 1-2 days more, so after placing your order, it will normally take between 4 and 5 working days to receive your goods.
For orders outside of the UK, we offer a ship by weight service, meaning your shipping cost will be calculated at checkout based on the total weight of the products ordered. Simply add the items to your shopping cart and address at checkout to get an accurate and up-to-date shipping cost. International shipping times will vary depending on destination and service selected.
RETURNS & EXCHANGES - All our products come with a 14-day money back guarantee (This excludes custom made, or personalised items). This is providing that the item has not been used in any way and is returned as new, in its original packaging.
Whatever the reason, if you are not completely satisfied, please return the item(s) with14 days of receipt to: Phantom Sports Ltd, Returns Department, Unit 6, Kingsland Court, Three Bridges Road, Crawley, RH10 1HL, United Kingdom
FAULITY ITEMS - If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made. Faults caused by accident, neglect, misuse or everyday wear and tear will not be applicable.
We recommend returning your goods by a recorded and trackable service. We are unable to refund the cost of Special Delivery and cannot take any liability for loss or damage caused in transit.
Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty or there was an error on our part, in which case we can refund up to a maximum of £6.00 if a receipt of postage is included. For international return postage, please email us at: hello@phantomgolf.store to obtain a returns authorisation for the postage being claimed.
NON-FAULTY ITEMS - If you have ordered the wrong size or colour or wish to return goods for any reason other than that they are damaged, faulty or incorrect, then you must also do so within 14 days of receipt, but we are unable to refund any return postage costs for such returns. If you would like an exchange, please re-order the item you require online, and we will give you a full refund (less postage) upon receipt of your return.
RETURN ADDRESS: Phantom Sports, Unit 6, Kingsland Court, Three Bridges Road, Three Bridges, Crawley, West Sussex, RH10 1HL, United Kingdom